Privacy & Policy Ticinese Petfood
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Privacy & Policy

Information pursuant to article 13 of the Legislative Decree No 196/2003 – Code regarding personal data protection given to those who interact with web services accessible by telecommunication means starting from the address corresponding to the initial page of Enova site.
This information is only given for this site and not for other websites possibly consulted by the user by link.

The data processing owner

Following consultation of this site, data relevant to identified or identifiable subjects can be processed. 
The “owner” of their processing is Enova.

Place of data processing

Personal data supplied by the users requesting any informative material is used for the only purpose of carrying out the service or the performance required and is communicated to third parties just in case it is necessary for that purpose (shipment service, forwarding agents and so on). Furthermore, personal data can be also utilized for purposes of commercial promotion of other products of our Company and those connected to it.

Types of processed data

Navigation data
The IT systems and the software procedures controlling the functioning of this website acquire, in course of their stan-dard operations, some personal data whose transmission is implicit in using the communication protocols of Internet. It is information that is not collected to be connected to identified subjects but that, in their own nature, could allow, through processing and connections with data owned by third parties, identifying users. This category of data includes IP addresses or domain names of the computers used by the users who connect to the site, URI (Uniform Resource Iden-tifier) addresses of the resources requested, the time of inquiry, the method used while submitting the inquiry to the server, the dimension of the file obtained in reply, the numerical code that indicates the status of the answer given by the server (success, failure, etc.) and other parameters relevant to the operating system and the user’s IT environment. This data is only used with a view to receiving anonymous statistical information on the site’s utilization and control-ling its correct functioning and is deleted immediately after its processing. Data could be used for ascertaining any responsibility in case of hypothetical IT crimes damaging the site: subject to this possibility, the current data on web con-tacts does not last for more than seven days. 
Data voluntarily supplied by the user
Any optional, explicit and voluntary sending of e-mail messages to the addresses specified on this site entails the following acquisition of the sender’s address, necessary to answer the inquiries, as well as any possible personal data included in the message. Any special summary information shall be gradually reported or displayed in the site’s pages dedicated to particular services on demand.


No personal data of the users is purposely acquired by the site. 
No use of cookies is made for transmission of personal information, nor the so-called permanent cookies are used, namely systems for the users’ tracing.
The use of the so-called session cookies (that are not permanently stored on the user’s computer and disappear upon the browser’s closing) is strictly limited to the transmission of session identifiers (made up of accidental numbers generated by the server) necessary to allow any safe and effective exploration of the site. 
The so-called session cookies used in this site avoid the use of other IT techniques that may be potentially detrimental to the privacy of the users’ navigation and do not allow the acquisition of the user’s identifying personal data.

Data supply as optional

Apart from what specified above regarding the navigation data, the user is free to supply the personal data reported in the inquiry forms to Enova or however indicated in contacts in order to request any in-formative material or other communications.
Their no supply may entail the impossibility to obtain what required.

Personal data is processed by automated tools for the time necessary to achieve the ends for which it was collected. Special safety measures are observed so as to prevent any loss of data, illicit or incorrect uses and unauthorized access.

Rights of the persons concerned

The subjects the personal data refers to have, at any time, the right to obtain confirmation of the existence or non-existence of the same data and to be informed about its contents and origin, to verify the correctness or to ask for its in-tegration, updating or amendment ( article 7 of the Legislative Decree No 196/2003).
Pursuant to the same article, the subjects are entitled to ask for deletion, anonymous transformation or block of the data processed for transgression of the law, as well as to oppose in any case, for legitimate reasons, its processing.Any inquiry shall be addressed


This privacy policy sets out how  TICINESE PETFOOD s.r.l. uses and protects any information that you give TICINESE PETFOOD s.r.l. when you use this website.
TICINESE PETFOOD s.r.l. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
TICINESE PETFOOD s.r.l. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

other information relevant to customer surveys and/or offers

(a)  name;

(b)  contact information including email address;

(c)  demographic information such as postcode, preferences and interests;

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping;
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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